Refund & Cancellation

Thank you for choosing our Internet Service. This Refund Policy outlines the circumstances under which refunds may be provided for the services rendered. By engaging with our services, you agree to comply with this Refund Policy.

Subscription Payments

For Internet Service subscriptions, refunds may be applicable under the following conditions:

• If you cancel your subscription within the first 30 days of service, a refund for the remaining unused period will be provided.
• If there are significant service interruptions or failures that persist for an unreasonable period, you may be eligible for a prorated refund for the affected period.
• No refunds will be provided for any prepaid service periods beyond the first 30 days.

Eligibility for Refunds

• Quality Issues: If you are unsatisfied with the quality of the services provided, we will make reasonable efforts to address and rectify the issue. Refunds may be provided on a case-by-case basis, at our discretion, if we are unable to resolve the issue to your satisfaction.
• Failure to Deliver: In the unlikely event that we are unable to deliver the agreed-upon services due to unforeseen circumstances or other factors beyond our control, we will provide a refund for any payments made for the undelivered portion of the services.

Non-Refundable Services

• Third-Party Expenses: Any expenses incurred by us on your behalf, such as OTT payments, router purchase, fiber purchase, or third-party service fees, are non-refundable.
• Completed Services: Once services have been completed and delivered to you, refunds will not be provided for those services.

Refund Request Process

• Notification: To request a refund, you must notify us in writing, clearly stating the reason for the refund request and providing relevant supporting documentation.
• Consideration: We will review your refund request and assess its eligibility based on the conditions outlined in this Refund Policy.
• Refund Decision: We will notify you of our refund decision within a reasonable timeframe. If approved, the refund will be processed using the original payment method, unless otherwise agreed upon.
• Refund to Original Payment Source: We will credit your refund amount to your Original Payment source within 5-7 working days.

Modification or Cancellation Fees

Changes or Cancellations:If you request significant changes to the project scope or cancel the project after work has commenced, we reserve the right to charge a modification or cancellation fee, which may be deducted from any eligible refund amount.

Contact Us

Thank you for choosing ANNEX FIBER as your internet service provider. We are here to answer any questions or address any concerns you may have. Please feel free to contact us:

• Phone: (+91) 8878503333
• Email: support@annexfiber.com
• Address: Betai South Jitpur, Betai, Nadia - 741163, West Bengal, India